Výsledky vyhledávání - "Andy C.L. Yeung"

High-contact services of the transient and high-uncertainty type: managing customer experience

Autor: Rachel W.Y. Yee, Thomas Y. Choi, Andy C.L. Yeung, T.C.E. Cheng

Publikováno v: Industrial Management & Data Systems. 122:752-773

PurposeMany small-to-medium sized service shops (e.g. jewelry shops, fine-dining restaurants etc.) operate in a unique service environment. They often face customers in transit (i.e. transient delivery) and with minimal information of their preferenc

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::b39f8d0bebc64ef6cad92e573ab71367
https://doi.org/10.1108/imds-07-2021-0417

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A tough pill to swallow? The lessons learned from mandatory RFID adoption

Autor: Ariel K.H. Lui, Chris K.Y. Lo, Eric W.T. Ngai, Andy C.L. Yeung

Publikováno v: International Journal of Production Economics. 258:108811

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::7ac975a48a81765b844cc5176d16a825
https://doi.org/10.1016/j.ijpe.2023.108811

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Efficacy of China’s strategic environmental management in its institutional environment

Autor: Andy C.L. Yeung, Yefei Yang, Antonio K.W. Lau, T. C. Edwin Cheng, Peter K.C. Lee

Publikováno v: International Journal of Operations & Production Management. 39:138-163

Purpose The Chinese Government encourages firms to diffuse their operational-level environmental management (EM) into their organization’s mission and strategy to develop strategic EM to promote sustainable development. The purpose of this paper is

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::890aba17a4d25f44a3f5e695ee5a050c
https://doi.org/10.1108/ijopm-11-2017-0695

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Sustainable supply chain management with NGOs, NPOs, and charity organizations: A systematic review and research agenda

Autor: Xiaoyan Xu, Sai-Ho Chung, Chris K.Y. Lo, Andy C.L. Yeung

Publikováno v: Transportation Research Part E: Logistics and Transportation Review. 164:102822

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::352ad440c682b8200a47995020658ff2
https://doi.org/10.1016/j.tre.2022.102822

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Guest editorial

Autor: Edwin Cheng, Hugo K.S. Lam, Andrew C. Lyons, Andy C.L. Yeung

Publikováno v: INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::89e747aa3ce9b889d9650c65eaf4da32
http://livrepository.liverpool.ac.uk/3100299/1/IJOPM-09-2020-0603.pdf

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Environmental Incidents and the Market Value of Firms: An Empirical Investigation in the Chinese Context

Autor: Chris K.Y. Lo, Di Fan, Yi Zhou, Christopher S. Tang, Andy C.L. Yeung

Publikováno v: Manufacturing & Service Operations Management. 20:422-439

We examine firms listed on the Shanghai/Shenzhen Stock Exchange to investigate stock market reactions to 294 Chinese manufacturing firms involved in 618 environmental incidents between 2006 and 2013. Through our event studies, we find empirical evide

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::08b1d7b28c977d0a9e30d9f89928bcf2
https://doi.org/10.1287/msom.2017.0680

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Quality management standards, institutionalization and organizational implications: A longitudinal analysis

Autor: Chris K.Y. Lo, Andy C.L. Yeung

Publikováno v: International Journal of Production Economics. 200:231-239

We explore longitudinally how the institutionalization of quality management standards would lead to paradoxical performance implications. Specifically, we examine the organizational consequences of ISO 9000 adoption when the standard was increasingl

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::b37eef6814f627876f6829b344009988
https://doi.org/10.1016/j.ijpe.2018.03.028

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The impact of corporate label change on long-term labor productivity

Autor: Chris K.Y. Lo, T.C.E. Cheng, Di Fan, Andy C.L. Yeung

Publikováno v: Journal of Business Research. 86:96-108

Corporate label change (CLC) is a common way to establish a firm's new corporate identity to drive revenue nowadays, but its merits are controversial. We investigate the impacts of CLC, being a signal of corporate identity change, on firm's long-term

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::6395c64e136e18dbce998b2dd6e426cf
https://doi.org/10.1016/j.jbusres.2018.01.048

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Employee learning in high-contact service industries

Autor: T.C.E. Cheng, Andy C.L. Yeung, Rachel W.Y. Yee, Peter K.C. Lee

Publikováno v: Management Decision. 56:793-807

Purpose Employee learning is imperative in the dynamic service environment; yet, much is still unknown about its strategic importance. The purpose of this paper is to extend the understanding of learning by focusing on the strategic importance of lea

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::98e9fc7c996bde65ebf62d3586ac7964
https://doi.org/10.1108/md-04-2017-0342

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Forced to be green? The performance impact of energy-efficient systems under institutional pressures

Autor: Andy C.L. Yeung, Ariel K. H. Lui, Chris K.Y. Lo, Eric W.T. Ngai

Publikováno v: International Journal of Production Economics. 239:108213

With institutional pressures from various stakeholders concerned with climate change and efficient energy use in firms' operations, it has formed the belief that energy efficiency is crucial part for sustainable operations and firm competitiveness. W

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::857c7d7c501e8e8787b68530952b123f
https://doi.org/10.1016/j.ijpe.2021.108213

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