Zobrazeno 1 - 10
of 15
pro vyhledávání: '"Andreas P. Kakouris"'
Publikováno v:
Annals of Operations Research. 316:657-697
Education is a valuable asset that contributes much to economic growth and social development. Due to the economic downturn of the last decade, education is under increased pressure to deliver quality, improve efficiency and reduce costs, while adher
Autor:
Andreas P. Kakouris, Eleni Sfakianaki
Publikováno v:
International Journal of Quality & Reliability Management. 36:917-950
Purpose The purpose of this paper is to respond to the increasing demands that education currently faces and develop a structured approach for the implementation of lean thinking (LT) in primary and secondary education (P&SE) and empirically validate
Autor:
Eleni Sfakianaki, Andreas P. Kakouris
Publikováno v:
International Journal of Productivity and Performance Management. 68:447-463
Purpose The purpose of this paper is to investigate the motives for obtaining an ISO 9000-certified quality management system in small and medium enterprises (SMEs) and whether such motives differ between large companies and SMEs. Design/methodology/
Autor:
Andreas P. Kakouris, Eleni Sfakianaki
Publikováno v:
International Journal of Quality & Reliability Management. 35:2248-2271
Purpose The purpose of this paper is to explore the association between ISO 9000 certification and business performance for small-to-medium enterprises in the food and beverage (F&B) industry. Design/methodology/approach The research employed a quali
Autor:
Eleni Sfakianaki, Andreas P. Kakouris
Publikováno v:
Total Quality Management & Business Excellence. 31:1544-1564
Several studies have analysed obstacles to ISO 9001 certification, however there remains a clear need for empirical research, particularly for small-to-medium enterprises (SMEs). This paper explore...
Publikováno v:
International Journal of Services and Operations Management. 1:1
Autor:
Andreas P. Kakouris, Elina Meliou
Publikováno v:
Public Organization Review. 11:351-369
This study investigates service quality in the Greek Inland Revenue department. We examine differences in perceptions and expectations of service quality among tax-officers and tax-payers and identify the importance that service quality dimensions ha
Publikováno v:
Marketing Intelligence & Planning. 24:708-729
PurposeTo propose a framework for purchasing and outsourcing decisions together with a process model for evaluating and assessing possible suppliers. The paper focuses in particular on the “planning” and “qualifying” phases of the process whi
Publikováno v:
Management Research News. 28:66-78
Independent of the size of the company, an Enterprise Resource Planning (ERP) system can either boost or doom a company, if implemented successfully or unsuccessfully. There is a great deal of supporting evidence from the literature, mainly from larg