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pro vyhledávání: '"Andrea Đorojević"'
Publikováno v:
Transport, Vol 33, Iss 3 (2018)
This paper presents a case study using Quality Function Deployment (QFD) method to identify urban public transport users’ needs and requests and to improve service quality in urban public passenger transport in Belgrade. In order to determine users
Externí odkaz:
https://doaj.org/article/2143dedfc38f432a807fc728159efe3a
Publikováno v:
Transport; Vol 33 No 3 (2018); 609-618
Transport, Vol 33, Iss 3 (2018)
Transport, Vol 33, Iss 3 (2018)
This paper presents a case study using Quality Function Deployment (QFD) method to identify urban public transport users’ needs and requests and to improve service quality in urban public passenger transport in Belgrade. In order to determine users
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::67a24021652752c50df3fd329bf9a27b
https://doi.org/10.3846/transport.2018.1570
https://doi.org/10.3846/transport.2018.1570