Zobrazeno 1 - 1
of 1
pro vyhledávání: '"Anastasia Golovkova"'
Publikováno v:
International Journal of Bank Marketing. 37:479-491
Purpose The purpose of this paper is to examine the relationship between customer satisfaction measured as Extended Performance Satisfaction Index (EPSI) and the financial performance of the banking sector for seven European countries over the period
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::45d64ef32f1abb296f94cb8dc24ffbd9
https://doi.org/10.1108/ijbm-10-2017-0210
https://doi.org/10.1108/ijbm-10-2017-0210
