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In a business market environment highly marked by competition, standardisation has proven distinctive in answering continuous challenges. Thus, organisations have been investing in obtaining ISO certifications, being "ISO 9001 – Quality Management
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::48fc83140abf9614624b92497b627fb8
https://hdl.handle.net/10071/27648
https://hdl.handle.net/10071/27648
