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Publikováno v:
Journal of Personal Selling & Sales Management. :1-19
Autor:
Beatriz Pereira, Amy Greiner Fehl, Stacey R. Finkelstein, Gabriela M. Jiga‐Boy, Marta Caserotti
Publikováno v:
Psychology & Marketing. 39:921-936
Publikováno v:
Journal of Service Research. :109467052311617
This research examines the antecedents and outcomes of organizational frontline employees’ (FLEs’) resilience. Developing a better understanding of resilience, defined as an employee’s ability to overcome or bounce back from adversity, has beco