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Enhancing patient flow in emergency department (ED) using lean strategies–an integrated voice of customer and voice of process perspective

Autor: Premaratne Samaranayake, Ali Alowad, Kazi Badrul Ahsan, Azharul Karim, Hisham Alidrisi

Publikováno v: Business Process Management Journal. 27:75-105

PurposeThe purpose of this paper is to systematically investigate the patient flow and waiting time problems in hospital emergency departments (EDs) from an integrated voice of customer (VOC) and voice of process (VOP) perspective and to propose a ne

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::d1e392e2cda442c12d75f6264d5aff9b
https://doi.org/10.1108/bpmj-11-2019-0457

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