Zobrazeno 1 - 5
of 5
pro vyhledávání: '"Alexandra Simon Villar"'
Publikováno v:
Tourism Analysis. 26:1-10
The aim of this study is to identify customer delight by developing a research model and measurement scale in the hospitality industry that includes cognitive and emotional factors. The main analysis to support the research uses a confirmatory factor
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::2c0c3f70193713eb23d370ea94ff88c4
https://doi.org/10.3727/108354220x15758301241909
https://doi.org/10.3727/108354220x15758301241909
Publikováno v:
Recercat: Dipósit de la Recerca de Catalunya
Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)
Sustainability, 2019, vol. 11, núm. 5, p. 1382
Articles publicats (D-OGEDP)
DUGiDocs – Universitat de Girona
instname
Sustainability, Vol 11, Iss 5, p 1382 (2019)
Recercat. Dipósit de la Recerca de Catalunya
Sustainability
Volume 11
Issue 5
Repositório Científico de Acesso Aberto de Portugal
Repositório Científico de Acesso Aberto de Portugal (RCAAP)
instacron:RCAAP
Dipòsit Digital de Documents de la UAB
Universitat Autònoma de Barcelona
Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)
Sustainability, 2019, vol. 11, núm. 5, p. 1382
Articles publicats (D-OGEDP)
DUGiDocs – Universitat de Girona
instname
Sustainability, Vol 11, Iss 5, p 1382 (2019)
Recercat. Dipósit de la Recerca de Catalunya
Sustainability
Volume 11
Issue 5
Repositório Científico de Acesso Aberto de Portugal
Repositório Científico de Acesso Aberto de Portugal (RCAAP)
instacron:RCAAP
Dipòsit Digital de Documents de la UAB
Universitat Autònoma de Barcelona
The purpose of the article is to analyze through a service-experience framework the consequences and contingency factors of Service Delivery (SD) in Remarkable Tourism Experiences (RTE) and explore to what extent these factors interact to evoke delig
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::b3b63e640db2206a0aa5fcf3375f8c2e
http://hdl.handle.net/2072/438453
http://hdl.handle.net/2072/438453
Publikováno v:
Lecture Notes in Management and Industrial Engineering ISBN: 9783030445294
This paper analyzes group of customers as part of a study to measure delight in restoration experiences to find differences among satisfied customers, very satisfied customers, and delighted customers. The study has an exploratory character using the
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::7497051e746646f9750c8766d6b5f560
https://doi.org/10.1007/978-3-030-44530-0_34
https://doi.org/10.1007/978-3-030-44530-0_34
Publikováno v:
Tourism Management Perspectives. 32:100569
There are many times that we, as tourist consumers, have been more than satisfied. We have been delighted with the product or service received. However, do we know the factors which affect our delight as customers? Are they affective or cognitive fac
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::92bfa773c828b5a18427879e1f8cdec5
https://doi.org/10.1016/j.tmp.2019.100569
https://doi.org/10.1016/j.tmp.2019.100569
Publikováno v:
Journal of the Knowledge Economy. 1:173-190
The aim of this paper is to explore the readiness for the quadruple helix in 16 European innovation ecosystems, all within medium-sized cities. Based on qualitative empirical research, we present and analyze the current innovation architecture to sup
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::11111c457f1ed0295abea56999f40112
https://doi.org/10.1007/s13132-010-0012-9
https://doi.org/10.1007/s13132-010-0012-9