Zobrazeno 1 - 2
of 2
pro vyhledávání: '"Alef Rodolfo dos Santos"'
Autor:
Gustavo Silveira de Oliveira, Daniele Caroline Gonçalves de Azevedo, Alef Rodolfo dos Santos, Roberto Antônio Martins, João Batista Turrioni
Publikováno v:
GEPROS: Gestão da Produção, Operações e Sistemas, Vol 13, Iss 1, Pp 161-176 (2018)
TQM practices have significant impact on customer satisfaction and constitute an effective means to achieve competitive advantage and performance improvement. This work is intended to contribute to the development of theory in TQM by suggesting a cau
Externí odkaz:
https://doaj.org/article/0c28519b8ec140b4a5f3e3f61f13e5da
