Zobrazeno 1 - 10
of 111
pro vyhledávání: '"Aleda V. Roth"'
Autor:
Aleda V. Roth, Yanchong Zheng
Publikováno v:
Production and Operations Management. 30:783-801
In this paper, we honor Stanford University Professor Hau Lee, who is a great inspiration and thought leader in the supply chain and operations management (SCO however, in ROFVC, pollution is shunned and “taxed,” and sustainability, as a public g
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::c0be54c82e7da3b457db0359067d8bc4
https://doi.org/10.1111/poms.13317
https://doi.org/10.1111/poms.13317
Publikováno v:
Decision Sciences. 53:856-895
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::27fa6e6da55d7d56628db2d82cbd483e
https://doi.org/10.1111/deci.12496
https://doi.org/10.1111/deci.12496
Publikováno v:
Journal of Operations Management. 67:329-359
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::089ad89f462ac17adfc710926ec5f4cd
https://doi.org/10.1002/joom.1127
https://doi.org/10.1002/joom.1127
Publikováno v:
International Journal of Operations & Production Management. 40:245-270
PurposeThe development of a service improvisation competence (Serv-IC), operationally defined as “the systemic ability of a service firm’s employees to deviate from established service delivery processes and routines to respond in a timely manner
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::6695317163b519e1ac14b3de1477976a
https://doi.org/10.1108/ijopm-08-2018-0469
https://doi.org/10.1108/ijopm-08-2018-0469
Autor:
Eve D. Rosenzweig, Aleda V. Roth
Publikováno v:
Manufacturing & Service Operations Management. 22:179-190
In this paper, we examine the rise of empirical operations management research in Manufacturing & Service Operations Management (M&SOM). We review 91 empirically focused papers published in M&SOM since its inception in 1999, classifying them based on
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::908611a4034f0f98ed4fa18ea854fd40
https://doi.org/10.1287/msom.2019.0829
https://doi.org/10.1287/msom.2019.0829
Publikováno v:
Journal of Operations Management. 66:151-175
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::a31463356662696752332b34730681ad
https://doi.org/10.1002/joom.1057
https://doi.org/10.1002/joom.1057
Publikováno v:
Production and Operations Management. 28:2165-2183
Hospital decision‐makers face trade‐offs that make it difficult to obtain the trifecta of high performance on clinical quality, patient experience, and technical efficiency. We use the term “triple aim performance” (TAP) to refer to the simul
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::a1d265f67c0d8972817bee0c4d370b38
https://doi.org/10.1111/poms.13019
https://doi.org/10.1111/poms.13019
Publikováno v:
Production and Operations Management. 28:1329-1346
This study formally develops and empirically tests a new construct, termed service improvisation competence (Serv‐IC), that constitutes a novel way to improve customer experience in high‐contact service contexts. Serv‐IC is operationalized as t
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::7cd75117b0bef60ab0808ceb772d972c
https://doi.org/10.1111/poms.12969
https://doi.org/10.1111/poms.12969
Autor:
Aleda V. Roth, Madeleine E. Pullman, Larry J. Menor, Jie J. Zhang, Liana Victorino, Susan Meyer Goldstein, Ryan W. Buell, Michael Dixon, Joy M. Field, Enrico Secchi
Publikováno v:
Journal of Service Management. 29:39-54
Purpose The purpose of this paper is to identify research themes in service operations that have great potential for exciting and innovative conceptual and empirical work. To frame these research themes, the paper provides a systematic literature rev
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::283c293360597770864a2985579b23ac
https://doi.org/10.1108/josm-08-2017-0192
https://doi.org/10.1108/josm-08-2017-0192
Publikováno v:
Journal of Enterprise Transformation. 7:168-187
In this study, we compare the direct outsourcing strategy with the indirect outsourcing strategy, whereby intermediaries are employed to carry out activities related to sourcing from suppliers. Spe...
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::4509f99c786418349ec280ebdcc640e4
https://doi.org/10.1080/19488289.2017.1409299
https://doi.org/10.1080/19488289.2017.1409299