Zobrazeno 1 - 1
of 1
pro vyhledávání: '"Alcidio Silva Figueiredo"'
Publikováno v:
Journal of Service Theory and Practice. 31:157-178
PurposeThe introduction of robotic process automation (RPA) in shared service centres (SSCs) can hardly be overlooked. This article, therefore, draws on the institutional theory to widen the understanding of its implementation and outcomes regarding
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::b2631901d071cbde3d100a2eb287ad21
https://doi.org/10.1108/jstp-06-2020-0126
https://doi.org/10.1108/jstp-06-2020-0126
