Zobrazeno 1 - 10
of 867
pro vyhledávání: '"After sales"'
Publikováno v:
International Journal of Quality and Service Sciences, 2024, Vol. 16, Issue 3, pp. 413-431.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/IJQSS-08-2023-0115
Publikováno v:
Strategic Direction, 2024, Vol. 40, Issue 8, pp. 6-7.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/SD-09-2024-0146
Autor:
Choi-Meng Leong, Jun-Hwa Cheah, Hiram Ting, Rodney Lim, Adlin Baizura binti Ariffin, Xin-Jean Lim
Publikováno v:
Journal of Applied Structural Equation Modeling, Vol 8, Iss 1, Pp 1-26 (2024)
This study examines the influence of utilitarian and hedonic experiences, customer engagement, and customer value anticipation on customer retention in the authorized automotive after-sales service sector, using customer satisfaction and customer del
Externí odkaz:
https://doaj.org/article/4523eb775ab5489988f32ae2594f7349
Publikováno v:
World Electric Vehicle Journal, Vol 15, Iss 11, p 526 (2024)
Business model innovation is crucial for enhancing company performance. This study aims to investigate the relationship between the six dimensions of sustainable business model innovation and company performance among Chinese electric vehicle brands.
Externí odkaz:
https://doaj.org/article/d7c3ce2195794b66b3c06a83b99612b9
Autor:
Baskir, Mukerrem Bahar
Publikováno v:
International Journal of Lean Six Sigma, 2023, Vol. 14, Issue 3, pp. 653-678.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/IJLSS-03-2022-0055
Publikováno v:
Organizacija, Vol 56, Iss 2, Pp 138-154 (2023)
This study aims to provide a practical perspective on how data mining techniques are used in the home appliance after-sales services. Study investigates on how can a recommendation system help a customer service company that plans to use data mining
Externí odkaz:
https://doaj.org/article/2815f695a34149a48e001ebe2505f49b
Autor:
Ahmed Hassaan Ali, Jing Song
Publikováno v:
Organizations and Markets in Emerging Economies, Vol 14, Iss 3 (2023)
The present study examines the influence of perceived procedural justice (PPJ) on four fundamental dimensions of customer citizenship behaviours (helping other customers, advocacy, customer tolerance, and feedback) and the mediating role of customer
Externí odkaz:
https://doaj.org/article/83689d9f742f4e019e65cfe4ef4d2139
Autor:
Rodolfo Magalhães Ferraz, Claudimar Pereira da Veiga, Cassia Rita Pereira da Veiga, Thales Stevan Guedes Furquim, Wesley Vieira da Silva
Publikováno v:
Journal of Theoretical and Applied Electronic Commerce Research, Vol 18, Iss 1, Pp 475-500 (2023)
In recent years, e-commerce has assumed a more strategic and relevant role with regard to the good performance of the global retail industry. The facilities and conveniences provided by e-tail contribute to meeting the demands of a more connected con
Externí odkaz:
https://doaj.org/article/71b00157ae7c46c8b63c362f3dc4efec
Autor:
Verma, Pranay
Publikováno v:
International Journal of Quality and Service Sciences, 2022, Vol. 14, Issue 4, pp. 595-614.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/IJQSS-09-2021-0119
Autor:
Piotr Sliż
Publikováno v:
Applied System Innovation, Vol 7, Iss 2, p 29 (2024)
Purpose: The advancements in deep learning and AI technologies have led to the development of such language models, in 2022, as OpenAI’s ChatGPT. The primary objective of this paper is to thoroughly examine the capabilities of ChatGPT within the re
Externí odkaz:
https://doaj.org/article/e64dd7c09c7e46aab60def21b3b89d07