Improving Service Quality in Public Transportation in Brazil: How Bus Companies are Simplifying Quality Management Systems and Strategic Planning to Increase Service Level?

Autor: Raymundo, Helcio, dos Reis, João Gilberto Mendes, Costa Neto, Pedro L. O., Vendrametto, Oduvaldo, Abraham, Emerson Rodolfo, Morais, Marcos O., Parizi, Carla C., Machado, Sivanilza Teixeira, Silva, Helton R. O., Brejão, Antônio S.

Publikováno v: Advances in Production Management Systems, Innovative Production Management Towards Sustainable Growth: IFIP WG 5.7 International Conference, APMS 2015, Tokyo, Japan, September 7-9, 2015, Proceedings, Part I; 2015, p484-491, 8p