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Impressive Customer Satisfaction in Japanese Distribution Industry : Achieving Customer Satisfaction by Analyzing the Voices of Customers

Autor: Nobuo, Ozawa

Publikováno v: 国際経営・文化研究 = Cross-cultural business and cultural studies. 18(2):137-155

In the 21st century of knowledge-based society, how to respond to customers in the distribution industry become more and more important than ever. It is needless to say that, in this highly-networked information society, customer satisfaction influen

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=jairo_______::23f35cd22aba1e8b434434b0f236e1cb
http://id.nii.ac.jp/1544/00001564/

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