Zobrazeno 1 - 10
of 328
pro vyhledávání: '"— Helpdesk"'
Publikováno v:
Journal of Information Systems and Informatics, Vol 6, Iss 2, Pp 839-850 (2024)
The IPB Help Center Website is an essential source for IPB University students to get help in solving technical problems. Research was conducted to evaluate the user experience on the IPB Help Center Website through usability testing methods. This re
Externí odkaz:
https://doaj.org/article/861dcaba6746499986c9254ebfde983b
Publikováno v:
Journal of Applied Engineering and Technological Science, Vol 6, Iss 1 (2024)
The IT Helpdesk Ticketing System application is used to submit requests for IT services and handle technical problems related to these services. This research aims to understand the factors that influence user satisfaction with this application, whic
Externí odkaz:
https://doaj.org/article/eb75a62dbb8943208d95b2164aabcd63
Autor:
Arief Wibowo, Hariyanto Hariyanto
Publikováno v:
Journal of Applied Informatics and Computing, Vol 7, Iss 2, Pp 165-171 (2023)
The technical support department or helpdesk department is a unit that requires a quick response in handling its tasks. The company's helpdesk team can consist of several individuals who know specific or specialized issues. Typically, technical probl
Externí odkaz:
https://doaj.org/article/2b4f803cf47644d8a9f058d265334eaa
Publikováno v:
Journal of Information Systems and Informatics, Vol 5, Iss 2, Pp 683-695 (2023)
This study examines the potential of leveraging incident management and IT Helpdesk principles from ITIL V3 to enhance the daily operations of an IT division. The research involved collecting email communication data between users and the IT division
Externí odkaz:
https://doaj.org/article/803b60b1350e459a8de3eb3d22de91d0
Autor:
Cynthia Dewi Tanuraharja, Gunawan Wang
Publikováno v:
Journal of Information Systems and Informatics, Vol 4, Iss 4, Pp 833-848 (2022)
Information Technology and Information Systems are important in supporting operations in a company. The organization's ability to manage IT affects the quality of its information technology services, especially in the use of the IT Helpdesk. The IT H
Externí odkaz:
https://doaj.org/article/2013637ee98747f99062905221ad4ef5
Publikováno v:
Jurnal Sisfokom, Vol 11, Iss 1, Pp 9-18 (2022)
Pelayanan operasional teknologi informasi pada PT. Indonesia Nippon Seiki (PT. INS) merupakan tanggung jawab departemen IT atau Management Information System (MIS). Tugas ini adalah pelayanan terhadap pengaduan/keluhan dari user mengenai masalah keru
Externí odkaz:
https://doaj.org/article/0e9d4bec27c44037b2a42d1699e09694
Publikováno v:
Techno.Com, Vol 20, Iss 4, Pp 508-517 (2021)
Helpdesk merupakan aplikasi yang bermanfaat bagi pengguna nya untuk memperoleh informasi mengenai layanan yang ada pada sebuah perusahaan atau instansi pemerintah. Proses disposisi tiket helpdesk secara manual dapat menimbulkan kesalahan dalam menent
Externí odkaz:
https://doaj.org/article/5ef6541cc96b4bfcabaf3a89740da27f
Publikováno v:
Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi), Vol 5, Iss 5, Pp 911-918 (2021)
Distribution of tickets to the destination unit is a very important function in the helpdesk application, but the process of distributing tickets manually by admin officers has drawbacks, namely ticket distribution errors can occur and increase ticke
Externí odkaz:
https://doaj.org/article/6c203faf34ea4306ad7fdbb0a8c24513
Publikováno v:
Ilkom Jurnal Ilmiah, Vol 12, Iss 2, Pp 87-95 (2020)
Monitoring and evaluating the performance of employees of PT Akulaku Silvrr Indonesia still use microsoft excel application online, which has some weaknesses, which is an obstacle in monitoring is that adalah it is unable to give specific job orders
Externí odkaz:
https://doaj.org/article/be79cc075fc74383a107a6f695408c36
Publikováno v:
Animals, Vol 12, Iss 23, p 3344 (2022)
Common aims of animal health surveillance systems are the timely detection of emerging diseases and health status monitoring. This study aimed to evaluate the coverage and representativeness of passive surveillance components for cattle and swine in
Externí odkaz:
https://doaj.org/article/2e0539b3bd1c4f9ba8a375d873668026