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pro vyhledávání: '"ý định thôi việc"'
Autor:
Trần Minh Duy, Ngô Linh Ly
Publikováno v:
Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh, Vol 19, Iss 8, Pp 79-93 (2024)
After the Covid-19 pandemic, the hospitality industry suffered significant human resource losses, and the issue of maintaining human resources to recover and develop became a challenge for these organizations. Mobbing and organizational cynicism have
Externí odkaz:
https://doaj.org/article/278b0f2e07b34157aa81aef85769754c
Publikováno v:
Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh, Vol 10, Iss 3, Pp 63-74 (2020)
This study aims at identifying personality traits of call agents which impact the service performance of call centers and their turnover intention. A proposed research model includes seven personality factors: conscientiousness, agreeableness, emotio
Externí odkaz:
https://doaj.org/article/61d2bfbb035444e09225be23ea54fb29