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Publikováno v:
Proceedings of the 2013 International Conference on Information, Business and Education Technology (ICIBET-2013).
E-complaints are important feedback mechanisms to monitor and respond consumer complaints on a real time basis. Aim of this research is to analyze the content of e-complaints about Turkish lodging sector and to detect the resolution of them by the co
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::1f14f54920a49177d9ee2731a71aa6b1
https://doi.org/10.2991/icibet.2013.183
https://doi.org/10.2991/icibet.2013.183
