Sustaining Affective Commitment and Extra-Role Service among Hospitality Employees: Interactive Effect of Empowerment and Service Training

Autor: Guadalupe Vila-Vázquez, Álvaro Pardo-Gayoso, Carmen Castro-Casal

Publikováno v: Sustainability
Volume 11
Issue 15
Sustainability, Vol 11, Iss 15, p 4092 (2019)
Minerva. Repositorio Institucional de la Universidad de Santiago de Compostela
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The success of hospitality sector firms depends largely on the degree to which frontline employees offer a high-quality service to customers. In this context it is of vital importance to determine how to promote positive employees&rsquo
attitude

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::8f674c9e775cd7efba546c43f719086e