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Publikováno v:
Athens Journal of Business & Economics, Vol 1, Iss 3, Pp 221-234 (2015)
This paper aims to investigate the relationship between forgiveness towards repurchasing intentions from a cross cultural perspective. The study was conducted in the airline industry where customers believed the airline service was not up to expectat
Externí odkaz:
https://doaj.org/article/21f4f86308fb429cb85588817157dde2