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Autor:
Chien-Chang Chou, Su-Sin Wu, Chun-Tsen Yeh, Chung-Te Ting, Pi-Hui Ting, Wen-Hwa Shyu, Chien-Pang Lin, Ji-Feng Ding
Publikováno v:
Journal of Air Transport Management. 55:203-212
Customer value is an important factor to evaluate the competitive strength for an international express service provider. It is also a key criterion to choose an express service. Hence, the main purpose of this paper was to develop a fuzzy multiple c