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Publikováno v:
International Journal of Health Care Quality Assurance. 30:545-553
Purpose Within human services, client satisfaction is highly prioritised and considered a mark of responsiveness in service delivery. A large body of research has examined the concept of satisfaction from the perspective of service users. However, no
Autor:
Claire O'Regan, Martina Ryan
Publikováno v:
International Journal of Health Care Quality Assurance. 22:525-534
PurposeThe purpose of this paper is to measure the rate of satisfaction of the sample population with an emergency department psychiatric service and to explore in open‐ended questions, factors which contributed to these satisfaction ratings.Design