Zobrazeno 1 - 1
of 1
pro vyhledávání: '"Hongxia Lin"'
Publikováno v:
International Journal of Contemporary Hospitality Management. 32:1967-1985
PurposeThis study aims to examine the relationship among nonverbal customer-to-customer interactions (CCIs), positive and negative emotions, customer satisfaction and loyalty intentions.Design/methodology/approachThe conceptual model that was develop